This Refund Policy applies to all purchases and digital marketing services provided by HAHORIZON HKN LIMITED through https://growzan.com/.
1. General Policy
Because digital marketing services involve time, strategy, and customization, all sales are generally final.
However, we offer refunds only under specific conditions outlined below.
2. Refund Eligibility
A refund may be granted if:
- The service purchased has not started
- There is a duplicate payment
- A technical issue prevents service delivery
- We fail to provide the agreed-upon deliverables (after investigation)
3. Non-Refundable Items
We cannot refund:
- Completed or ongoing marketing services
- Subscription plans already activated
- Third-party advertising spend (Google Ads, Meta Ads, etc.)
- Custom-made strategies or content
- Consultancy sessions already conducted
4. Service Cancellation
If you wish to cancel a service:
- You must submit a written request to contact@growzan.com
- Cancellation is only valid once confirmed by our team
5. Processing Time
Approved refunds are processed within 7–14 business days, depending on your payment provider.
6. Contact for Refunds
For refund requests:
📧 Contact@growzan.com
Subject line: Refund Request – Your Name / Company